1. Introduction
This Privacy Policy sets out how Fethr Health, Inc. ("Fethr", "we", "us", or "our") collects and uses personal data, and explains your rights in relation to your personal data. If you have any questions about this Privacy Policy or wish to exercise any of your rights, you can contact us using the details in Section 14 below.
This Privacy Policy applies to our website at fethrhealth.com and to personal data we handle as a controller in connection with our marketing, sales, and recruitment activities (together, the "Fethr Services"). Your use of the Fethr Services is also subject to our Website Terms of Use.
Healthcare data (PHI). Fethr Health provides a healthcare interoperability platform. Any protected health information (PHI) we process on behalf of a customer is governed by our separate Business Associate Agreement (BAA) and applicable healthcare laws, not by this Privacy Policy. See our HIPAA Notice. Our public website is not intended to collect PHI.
We may update this Privacy Policy from time to time. If a change substantially affects your rights, we will take commercially reasonable measures to notify you. Otherwise, you are responsible for reviewing this Privacy Policy periodically.
2. Personal data we collect
By "personal data" we mean information that identifies you, such as your name, email address, phone number, employer, IP address, or any other information you provide to us.
2.1 Data you provide to us
We collect personal data when you:
- Submit a form on our website (for example, requesting a demo, talking to sales, applying to our startup program, or registering as a referral partner).
- Subscribe to receive product updates or marketing communications.
- Apply for a job with us (including information on your CV/resume).
- Contact us with questions, comments, or complaints, including through a social media account such as LinkedIn.
- Provide services to us, or purchase services from us.
This may include your name, business email address, phone number, company, role, region, and any information you choose to include. Where certain data is required to fulfil your request and you do not provide it, we may be unable to respond or provide the service.
2.2 Data we collect automatically
When you use our website, we automatically collect information about your device and activity, which may include:
- Technical information such as device type, browser, and operating system.
- Approximate location inferred from your IP address.
- Pages viewed, referring website, and the dates and times of your visits.
- Whether marketing emails we send are delivered, opened, or clicked.
We collect much of this information using cookies and similar technologies. To learn more, see our Cookie Policy.
3. How we use your personal data
We use the personal data we collect to:
- Provide, maintain, improve, and analyze the Fethr Services.
- Respond to your inquiries and provide customer support.
- Send you marketing and product communications where permitted (see Section 4).
- Process and respond to job applications.
- Detect, prevent, and respond to fraud, abuse, and security issues.
- Generate aggregated or de-identified data, which we may use for any lawful purpose.
- Comply with our legal obligations and enforce our agreements and legal rights.
4. Marketing communications
You will receive marketing communications from us if you have requested information from us, purchased our services, or otherwise not opted out. You can opt out at any time by following the unsubscribe link in any marketing email or by contacting us at support@fethrhealth.com. Even if you opt out of marketing, we may still send you transactional or service-related messages.
5. Who we share your personal data with
We may share your personal data with:
- Service providers. Vendors that perform functions on our behalf, including website hosting and storage (Vercel) and transactional email delivery (Microsoft).
- Analytics and advertising partners. We use Google Analytics, the Meta (Facebook) Pixel, and the LinkedIn Insight Tag to understand site usage and measure advertising. These partners may set cookies and receive information about your visits. See our Cookie Policy for details and opt-out options.
- Professional advisors. Lawyers, accountants, auditors, and consultants, where needed to obtain advice or services.
- Legal and safety. Third parties where we believe in good faith that disclosure is necessary to comply with law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of Fethr or others.
- Corporate transactions. An acquirer, investor, or successor in connection with a merger, financing, acquisition, or sale of assets.
- With your consent. Other parties where you have given us permission to do so.
You can learn more about Google Analytics at https://policies.google.com/privacy/partners.
6. Where we hold and process your personal data
We are based in the United States, and we store and process personal data in the United States. We use service providers that may process data in the United States and other countries.
7. Security
We use reasonable technical and organizational measures designed to protect your personal data. However, no system can be completely secure, and we cannot guarantee that your personal data will always remain secure.
8. Data retention
We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and as required to comply with our legal, accounting, or reporting obligations. We may retain de-identified or aggregated data indefinitely.
9. Your rights and choices
Depending on where you live, you may have rights to:
- Know and access the personal data we hold about you.
- Correct or delete your personal data.
- Opt out of marketing communications, and of the "sharing" of your information for cross-context behavioral advertising. You can exercise advertising opt-outs by disabling targeting cookies (see our Cookie Policy) and via the partner opt-out links described there.
- Withdraw consent you previously provided, at any time.
To exercise any of these rights, contact us at support@fethrhealth.com. We will not discriminate against you for exercising your rights. We do not sell your personal data for money.
10. Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has provided us with personal data, please contact us at support@fethrhealth.com and we will delete it.
11. Third-party websites
Our website may contain links to third-party websites and services. We do not control and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
12. Healthcare data and HIPAA
Where Fethr processes protected health information (PHI) on behalf of a covered entity or business associate, that processing is governed by HIPAA and our Business Associate Agreement with that customer, not by this Privacy Policy. Individuals seeking to exercise rights with respect to PHI should contact the relevant healthcare provider or covered entity. See our HIPAA Notice.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes.
14. How to contact us
You can contact us with any questions about your personal data or this Privacy Policy at:
Fethr Health, Inc.
1032 East Brandon Blvd #8926, Brandon, FL 33511